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  • How do I place an order?
    Please click on ‘Cakes & Bakes’ to view my range of cakes, find the cake you want to order, and click on ‘order now’ above the image of the cake. Alternatively you can click ORDER NOW on the menu bar. Once you have submitted the form, I will get back to you as soon as I can, usually within the next 24 hours. Alternatively you are welcome to send me an email on sarah@bettyjanebakes.co.uk or give me a call on 07716411782 to discuss your order. Please note that your order will not be confirmed until payment has been made as stipulated in the Ts and Cs.
  • What are your prices?
    Due to the different ingredients and the different amounts of time each cake/bake takes to create, all of my products are individually priced. These prices also vary depending on the number of layers you are ordering. The prices are displayed on each page and will be shown when you select the type of cake and size you would like.
  • Where are you based?
    I am based in Horndean, Hampshire.
  • Is there a minimum order size?
    There is no minimum order size for cakes and tray bakes, however for cupcakes there is a minimum order of six cupcakes per flavour, per order. There is no maximum order size. However please bear in mind it is just me, working in a domestic kitchen, so large orders and during times of high demand, the lead times may be longer than usual.
  • How much do you charge for delivery?
    Collection will be free of charge and will be from my kitchen in Horndean. Delivery is free of charge within 3 miles of my kitchen (PO8 9YN), and then 45p per mile up to a maximum of 15 miles.
  • How much notice do you require?
    Please contact me at least one week prior to the date you would like your order so I can ensure I have all the ingredients for your order. However I can assist with shorter notice periods subject to availability. I understand that cake emergencies do happen and I will always try my best to come to the rescue if I can! Please contact me on sarah@bettyjanebakes.co.uk or give me a call on 07716411782.
  • How long will my cake last?
    By their very nature every cake is perishable, and due to the variety of ingredients (including dairy products in non-vegan cakes), I recommend that they are consumed within two days of delivery/collection.
  • How many servings are there in each cake?
    This will depend on how hungry you are! I have included a few suggestions below for you though for how to get the most out of each cake. Please note all of my layer cakes are 8”. Round Cakes based on 2”x1” (Double the portions if the depth is being split) Round cakes based on 1”x1” (Double the portions if the depth is being split) Round cakes – slices (Double the portions if the depth is being split) My tray bakes are approximately 15 portions. My loaf cakes are between 8 and 10 portions.
  • Do you offer any gluten-free or allergen-free cakes?
    Unfortunately, I do not offer gluten-free or allergen-free cakes. I bake all my cakes in a domestic kitchen and it is therefore very difficult to completely eliminate the risk of cross-contamination. All of my cakes are produced in a kitchen which uses the 14 allergic substances identified by food law.
  • How can I obtain allergy information?
    Please see the ‘Allergens & Ingredients’ section of my Terms and Conditions or contact me directly at sarah@bettyjanebakes.co.uk for further information on allergens before you place your order.
  • What are your terms and conditions?
    Please find a link to these here.
  • Can I see your privacy policy?
    Please find a link to this here.

If you have any questions that have not been answered above please use the contact form, or email me at sarah@bettyjanebakes.co.uk.

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